Refund policy

Returns & Exchanges

We put genuine care into every product we make — from how it's sourced to how it's packed. We hope you love what you receive. If something isn't right, here's how we handle it.

Consumable products (pantry, body & bath) Because our consumable products are made in small batches and handled for your safety, we are unable to accept returns or exchanges on opened items. All consumable sales are final once the product has been received. If your order arrives damaged or with a compromised seal, please visit our Contact Us page within 48 hours of delivery with photographs and we will make it right.

Non-consumable products (accessories & other non-perishables) We accept exchanges on unused, unopened items in their original packaging within 7 days of delivery. We do not offer refunds — only exchanges or store credit. Return shipping is at the customer's expense.

International orders All international sales are final. We are a small-batch brand and are unable to support the logistics of cross-border returns at this time. We encourage international customers to reach out before purchasing if they have any questions — we're always happy to help you choose well.

A note on quality We hold ourselves to a high standard. If something we made falls short of it, we want to know. Visit our Contact Us page and we'll take care of you.